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FAQ'S

We collect sales tax in accordance with the province of Ontario.

Yes. We have an order minimum of 6 orders for our custom wedding and corporate concierge services.
There are no minimums for our pre-curated gift boxes, however, some of our boxes are limited editions and are available for a limited time.

Custom wedding and corporate concierge
Each custom proposal project is carefully tailored to our client’s wishes. We require 6-10 weeks to complete the design process, sourcing of products, assembly and delivery.If your event falls within the 6-week timeline, it will be considered a rush order. Please contact us to determine how we can accommodate your request. Retaining our services as early as possible is key to avoid disappointment.
For custom wedding enquiries, please email info@thegiftedman.com
For Corporate Concierge enquiries, please email info@thegiftedman.com

Pre-curated Collections
Pre-curated orders typically ship out in 1 to 3 business days from the time of placing the order. For larger orders, the turnaround time may exceed 3 to 5 business days in which case we will reach out to you via email and update you. For orders that include handmade confectionary, please allow 5 to 7 business before your order is shipped. You will receive an email notification with updated shipping information. If an item is out of stock, you will be notified.

Yes. We require a retainer of 20% paid after our clients accept their custom proposal and sign our agreement.

Yes, definitely! Gift assembly is included for all our collections, including our Wedding, Corporate Concierge services. The Giftboxes are shipped in our signature mailer box.

We ship locally and internationally.

We use Canada Post.

We gladly accept Visa and Mastercard, except American Express, for our online transactions.

Yes, we do. However, we cannot guarantee the condition the product arrives in. Our gift boxes leave our facility in perfect condition. We have no control over transit times, handling and conditions.

Due to the nature of our giftboxes, all orders are final sale and non-refundable. We do not accept returns, exchanges or cancellations. At the Gifted Man, we take great pride in making sure your gift arrives looking beautiful!
If your order arrives damaged or broken, please contact us immediately at info@thegiftedman.com

If you would like to ship gift boxes to multiple addresses, please submit each order separately. You can order multiple boxes on one order if you are delivering them all to the same address.

We will use your email to provide order confirmation, delivery tracking and information relevant to your Gifted Man order. Your privacy is very important to us. Your email address and personal information will not be provided to any third parties.

You will become part of our email subscriber list and you will receive news and announcements about new collections and seasonal products.

Please refer to our privacy policy online. We do not sell or share any of your personal information with third parties and we are PCI compliant. If you wish to unsubscribe to our mailer list, please send us an email requesting this.

No. We are an online store only.

No. We will charge shipping at checkout. We often run promos during the seasons and special holidays which may have free shipping.

Absolutely. Use our ‘B.Y.O.B - Build Your Own Box’ and custom build the perfect gift by chosing from our entire inventory in the Mercantile section of the store. We gladly package all the items you and ship it out to address of your choice. Don't forget our signature greeting cards!

Signature Gifted Man Birch wood box 14 x 14 “
Signature Gifted Man Birch wood box 11 x11”
White Presentation Box 11 x11”
White Presentation Box 9 x9”
White Presentation Box 7 x7”
White Presentation Box 5 x 5”
Black Round Presentation Box 9 ‘diameter
White Round Presentation Box 9’ diameter.

On our wood boxes, we offer free laser engraving, be it a name, message, monogram or company logo.

Yes. We constantly source new and exciting products and design new giftboxes. Most of the Giftboxes online are limited editions.

Yes, for sure. You can add a message during the ordering process. Your personal message will be included in a signature Gifted Man greeting card.

No.

Yes, we definitely do! You have the ability to personalize your gift when placing your order. We offer Monograms, Names, logos and graphics, not only for our pre curated collections but for our wedding and corporate collections as well.